There are plenty of services on the internet that store or publish content created by users in the service. When you visit the online platform or publish content on the platform, you have certain rights and obligations based on the EU's new digital services regulation.
Right to submit a notice about illegal content
If you find content, products or services online that you suspect of being illegal, you have the right to notify the provider of the service, meaning the online platform or hosting service, of your observations. The service provider must have a method for receiving notices that is easy to use. You have the right to receive the following from the service provider:
- Confirmation of receiving the notice, if you have included your contact information in the notice.
- Information about what kind of a decision the service provider has made due to your notice.
- Information on whether automated means have been used in the decision-making or the processing of your notice.
If you are dissatisfied with the decision, you have the right to lodge a complaint with the service provider. The online platform must provide you with an effective internal complaint handling system that is free of charge for the purpose.
Content provider’s rights and obligations
When you provide content for an online service, you should always learn about the terms and conditions of the service and follow them. In addition, you should be aware of the rights and obligations of a content provider in a broader context. Here we will discuss the requirements in accordance with the DSA, which are valid as of 17 February 2024. For platform giants, the regulations already entered into force in the summer of 2023.
Your rights and obligations when you provide content for services
Do this if you encounter problems on an online platform
Document the problem and your own actions
For example, take screenshots or save links related to the problem. Also save messages and dates during the process. Documentation makes it easier to investigate the matter.
Report the problem to the platform
Report the problem according to the platform's own instructions. Instructions are usually found on the platform's support and help pages.
Wait for the platform's response
Platforms must process complaints within a reasonable time. The answer must contain information about how the platform resolved the matter, clear reasons and information about how you can request a change to the decision.
If you do not receive a response from the platform or if the response is incomplete, file a complaint with Traficom
Describe the problem and its handling with the platform as accurately as possible and attach all files related to the problem.
If the problem in question falls under the supervision of the Consumer Ombudsman or the Data Protection Ombudsman, the form will direct you to the correct address. You can also see the division of responsibilities of the different authorities below.