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Customer service

Here you will find forms and contact details for Traficom's customer service. If you wish to do business electronically, please click on eServices.

You can call Traficom without any additional charges. For calls and queuing, you will only be charged your own operator’s local network charge and mobile call charge. All calls made to the service numbers are recorded for the purposes of verification, complaints management, service development and quality control. The legal basis for processing is compliance with a legal obligation.

Accessibility customer service

Contact us about the audio-subtitling and subtitling service requirements in TV programmes and subscription services for visual and hearing impaired.
Contact formTelephone

Aviation customer service

Aviation licences, exams, aircrafts and drones.
Contact formTelephone

Customer service concerning transport services subject to a licence and notification

Customer advice and support for notifications concerning transport licences, driver attestations and the operation of transport services.
EmailTelephone

Customer service for Transport of Dangerous Goods

Transport of dangerous goods in different modes of transport.
Contact form

Customer service for brokering and dispatch services and integrated mobility services

Customer advice for brokering and dispatch services and integrated mobility services.
EmailTelephone

Customer service for driving licences and other personal licences

Applying for driving licences and driving examinations, exchange of foreign driving licences, teaching permits, age exemption permits, taxi driving licenses, motorcycle training permits, driving instructor licenses and parking cards for people with reduced mobility.
Contact formTelephone

Customer service for fi-domain names

Ask about transferring an fi-domain name to another user, changing the domain name registrar or settling disputes related to fi-domain names, or give feedback on the actions of a domain name registrar.
Contact formTelephone

Customer service for international road transport permits

Advice related to international road transport permits (goods and passenger transport permits).
EmailTelephone

Customer service for maritime qualifications

Maritime qualifications and certificates.
EmailTelephone

Customer service for matters concerning TV and radio

Ask about TV or radio reception advertising or other matters concerning TV, radio or on-demand services.
Contact formTelephone

Customer service for matters concerning broadband and phones

Ask about the coverage or functioning of mobile phones or a broadband connection, discrepancies in a phone bill or using a connection abroad. You can also ask about internal networks of properties, short message service (SMS) numbers and network neutrality.
Contact formTelephone

Customer service for postal matters

Ask about lost letters, the location of letter boxes, problem situations in postal deliveries or the prices of postal services.
Contact formTelephone

Customer service for professional drivers' licences and qualifications of road transport

Advice on licenses and qualifications for professional drivers.
Contact formTelephone

Customer service for radio licences, examinations and certificates

Possession and use of radio transmitters requires a radio licence granted by the Finnish Transport and Communications Agency. Persons applying for a radio licence for amateur radio activities, aviation and boating are generally required to have a valid certificate.
Contact formEmailTelephone

Customer service for registering watercrafts

Advice concerning watercraft registration.
EmailTelephone

Customer service for vehicle registration

Advice on vehicle registration and registration plates.
Contact formTelephone

Customer service for vehicle tax, car tax and fuel fee

Payment of vehicle tax, amount and refunds. Car tax in cases where the structure or purpose of the vehicle is changed after its first registration in a way that affects its taxation. Fuel charges.
Contact formTelephone

Information services for vehicles

Once you have logged in to My e-Services, you can view information on your vehicles and examine public vehicle data on the basis of any registration number or vehicle identification number.
Contact formTelephone

Information services for watercraft

Once you have logged in to My e-Services, you can view information on your watercraft and examine public watercraft data on the basis of any registration numbe
Contact formTelephone

National Cyber Security Centre's Customer service

Contact requests related to general matters concerning the National Cyber Security Centre, such as speaker requests or events.
Telephone

Rail transport customer service

Rail transport licences, certificates, approvals and notifications.
Contact formEmail

Traffic medicine customer service

Advice related to medical fitness and fitness to drive concerning aviation, ships’ crews and rail transport.
Contact form