There is no special legislation on protecting the rights of travel chain service users. Regulations on the rights of passengers related to MaaS operators and providers of passenger and goods transport services are fragmented and case-specific. For this reason, it is recommended that the parties agree on their mutual responsibilities.
The MaaS operator and the provider of passenger and goods transport services can agree on their responsibilities fairly freely. The parties cannot agree on the rights of users laid down in the Consumer Protection Act and in special legislation on individual modes of transport in a manner that weakens the position of passengers.