Traficom tackles 3G network shutdown problems together with telecommunications operators

The Finnish Transport and Communications Agency (Traficom) is closely monitoring the impact of the 3G network shutdown and is receiving reports of problems with users' reception. Each customer contact is being dealt with individually and telecommunications operators are being given a deadline to resolve the problem. In addition, Traficom is, if necessary, carrying out its own coverage measurements in areas where notifications have been received. For example, in autumn 2024, measurements were taken in South Savo and a year earlier in Eastern Finland.

Efficient use of spectrum enables better connectivity for all in Finland

Traficom is ensuring that frequencies released from 3G networks are taken up without delay in the use of 4G and 5G technologies. A study of the situation will be completed in early 2025. “Efficient use of the spectrum is essential to ensure that Finns have access to modern and fast mobile connections throughout the country. However, the transition must be made in a controlled way with as little inconvenience to users as possible," says Jarkko Saarimäki, Director-General of Traficom.

Network coverage is particularly important in remote areas where problems with reception can hamper everyday life and livelihoods. Traficom has been examining the issue with the Ministry of Transport and Communications, the Ministry of Agriculture and Forestry, the Ministry of the Interior and telecommunications operators. Discussions with telecommunications operators will continue in early 2025. "The quality of mobile services is a key competitive factor for telecommunications operators. Customers should therefore compare the coverage of different operators in their area", says Saarimäki.

3G network usage has declined to the extent that it is no longer cost effective for operators to maintain the network. The 3G shutdown is giving operators frequencies for 4G/5G networks, which helps improve the overall capacity of mobile networks and the speed of connections.

In addition, the Ministry of Transport and Communications has commissioned Traficom to study the future of fixed broadband. As part of the study, the potential of satellite broadband to improve connectivity in rural areas will also be explored. The work will start in early 2025.

Functionality of emergency calls carefully ensured – 3G network shutdown will not prevent access to assistance

Although 3G networks have been shut down, emergency calls are not dependent on a single network technology. You can always make an emergency call, even if your own operator’s network is not available. Your mobile phone will automatically search for a working network, which means that calls will also be connected to emergency services via another operator's mobile network. In addition, emergency calls can be made without a SIM card, ensuring access to help in all situations.

Although 3G networks have been phased out, old devices such as fire alarms that use the mobile network will automatically switch to 2G. The 2G network provides a basic reliable connection for these devices and its operation is guaranteed until the end of 2029. You should test the functionality of fire alarm devices using the ILTA service provided by the Emergency Response Centre Administration.

Report coverage problems based on address

Although the 3G network is being shut down, 2G, 4G and 5G networks will still be available. If you have problems with reception, you should contact your telecommunications operator and Traficom who will help you find solutions to your reception problems.

Traficom points out that address-specific information on coverage problems helps the agency and telecommunications operators to improve services more efficiently. Reports can be made via the Traficom website. During the autumn of 2024, Traficom received about 150 reports of disruptions. This number is similar to the situation in autumn 2023. Before autumn 2024, there were around 10 contacts per month.