In the future, accessibility requirements will also be applied to central products used by consumers, such as smartphones and computer hardware systems. The requirements will also be applied to electronic communications services, such as telephone and text message services, as well as to services providing access to audiovisual content services, such as electronic programme guides. The requirements will also cover transport products, such as travel ticket dispensers and check-in machines, and transport services.
The primary aim of the accessibility requirements for products and services is to promote the equal opportunities of persons with disabilities to participate in society. The regulation also benefits others, such as older persons, as the accessibility and usability of products and electronic services is improved.
The rights of persons with disabilities are laid down in the United Nations Convention on the Rights of Persons with Disabilities. Regulation based on the European Accessibility Act promotes the implementation of the convention.
Web accessibility
Web accessibility refers to having access to digital services. Digital services include websites, mobile applications and related functionalities.
Traficom supervises the accessibility of digital services throughout Finland, e.g. for operators in the public sector and partly in the private sector. With the new accessibility requirements, Traficom will also start monitoring new digital services offered to consumers. The new accessibility requirements are additional regulation in relation to accessibility requirements.
Which operators, products and services does the directive cover?
The accessibility requirements apply to both public and private operators when they provide consumers with products or services that fall within the scope of accessibility legislation.
The requirements for products are also applied to so-called microenterprises. However, microenterprises are subject to a number of allowances in the regulation.
A microenterprise is an enterprise which:
employs fewer than 10 persons
and
- which has an annual turnover not exceeding EUR 2 million or an annual balance sheet total not exceeding EUR 2 million.
The accessibility requirements for services are not applied to microenterprises. Although the requirements are not applied to microenterprises, microenterprises are also encouraged to provide their services in compliance with the accessibility requirements.
Frequently asked questions
Products within the scope of application and the relevant requirements
Services within the scope of application and the relevant requirements
Entry into force and transition periods
Economic operator´s notification duty
Operators are obliged to notify the authorities of the non-compliance of a product or service. There are two types of notifications:
If a product or service is non-compliant but bringing it into conformity would fundamentally change the product or service or cause an undue burden on the operator, the operator may invoke these grounds for exemption laid down in law.
The operator must document this appeal by preparing an assessment of whether the prerequisites for the deviation are met and notify the authority of the appeal. If the authority finds deficiencies in the assessment, it requests that the operator rectify the deficiencies detected within a set deadline. The authority may order the operator to perform a new assessment within a certain period of time. In the case of services, the assessment must always be performed whenever the service is changed and at least every five years.
- If an operator finds a product or service to be non-compliant but does not wish to invoke the exemption grounds, or if it is not possible to invoke the exemption grounds, the operator must notify the authority of the deficiency it has detected and notify the corrective measures and the timetable for rectifying the deficiency.
A form for submitting notifications will be available on Traficom’s website when the supervision begins on 28 June 2025.
Supervision
Standardisation
Regulations
See the accessibility regulations here (External link)
Events on the Accessibility Directive
Information session on the Accessibility Directive 22.5.2024 (External link) (in finnish)