In 2023, the number of employees at Traficom was 1,119, and we worked at a total of 15 offices all around Finland. The work is done with a multi-location working approach, which combines working from home and in the office. In fact, the people at Traficom have been very happy with the flexible options for working from home as well as being able to define the practices for working at home and in the office at the service areas and teams of the Agency based on their duties. The aim is also to develop the preconditions for multi-location work continuously; examples of this include strengthening the sense of community and conducting surveys to map the usability of different types of spaces.
What makes up the Traficom carbon footprint?
Factors causing harmful effects to the environment in Traficom operations are energy consumption in premises, travel for work, commutes, material consumption and service and product acquisitions.
Sustainable procurement
Developing the sustainability of procurement is one way in which we aim to minimise the harm caused on the one hand and promote values in accordance with sustainable development on the other hand. Procurements are the largest expense item of the Agency, and they can be used to make a major impact. When preparing for procurement, we assess whether it can be used to promote sustainable development via the perspectives of environmental, social and economic responsibility.
The popularity of digital services increased
The development of Traficom’s operations also includes the digitalisation and automation of the Agency’s customer service and service processes. Digitalisation reduces the consumption of natural resources, and at its best, it improves the customer experience, reduces errors and misuse and helps the people at Traficom to work more efficiently. The aim with regard to the level of digitalisation of the Agency’s services was to reach at least the same level as in 2022. In 2023, we reached our goals when the level of digitalisation measured for the registration of vehicles, registration of watercraft, driving licence services and licences for radio broadcasting rose to 73% (in 2022, the realised percentage was 71.5%).