Ask about the coverage or functioning of mobile phones or a broadband connection, discrepancies in a phone bill or using a connection abroad. You can also ask about internal networks of properties, short message service (SMS) numbers and network neutrality.
You can contact our customer service in matters concerning phones and broadbands. We will reply to messages within five working days. We provide service in Finnish, Swedish and English. Phone calls made to our customer service will be recorded for the purposes of verifying services, handling complaints, development and quality control. The legal basis for processing is a statutory obligation.
Contact us
Contact form
Telephone
+359 29 5345 610Our service hours are 9.00–15.00 from Monday to Friday.
You can call Traficom without any additional charges. For calls and queuing, you will only be charged your own operator’s local network charge and mobile call charge.
More information
- No mobile phone coverage and the internet is unstable. What should I do?
- Factors affecting the speed and quality of internet connection
- Invoicing problems with telephone and internet subscriptions
- What are service numbers?
- Internal network in a property and Traficom’s regulation M65
- What is a basic communications service?
- What are service numbers?
- Short message service (SMS) numbers
- SMS Sender ID
- Net neutrality or open internet