Who is authorised to edit the information and invoicing information of companies in My e-Services?
The invoicing information can be edited by persons who have been authorised to represent the company or maintain traffic operator data and permits. The person must log in to My e-Services and edit the information on the Organisation information tab.
. Generally, a representative of a traffic operator’s financial administration is authorised to maintain the company’s information and permits. Some companies have added a contact person to My e-Services (Organisation information), who provides information about authorisations.
Traficom does not know who companies authorise to maintain their information.
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What is an E-invoice?
An online invoice is an electronic invoice that can be processed automatically and used to create a view simulating a paper invoice on a computer. Online invoices are sent to both organisations or consumers. You can find more information about online invoices on the website of .
An e-invoice address is separate from an online invoice address. An e-invoice is a trade name for online invoices created and registered by banks. E-invoices are sent to the consumer’s online bank. Entrepreneurs can also use e-invoices. However, e-invoices are not accepted as a form of invoicing in My e-Services at the moment.
How do I get an E-invoice address?
for e-invoice address registry.
When do I get the invoice? How long is the term of payment?
The invoicing cycle is always one calendar month. The previous month’s transactions are invoiced on the first few working days of the following month (approximately 2–3 days). The term of payment is 21 days.
Can I change the due date?
The invoice due date cannot be changed for performances under public law.
Can I pay the invoice in instalments?
You can pay an invoice in multiple instalments by using the invoice’s reference number. In this way, the payment goes automatically to the outstanding account. You do not need a separate agreement to pay in instalments.
When is the first payment reminder sent out and how much is the fee?
The first payment reminder is given approximately two weeks after the due date. The second payment reminder is sent out approximately two weeks after the due date of the first payment reminder. The fee for the payment reminder is EUR 5 per reminder pursuant to the terms of use.
How much is the interest for late payment?
is determined in accordance with the Finnish Interest Act.
When is the invoice sent to debt recovery proceedings?
Any receivables are directly enforceable according to the Act on the Enforcement of Taxes and Public Payments. The invoice is sent to debt recovery if it remains unpaid after two payment reminders.
Can I get a paper invoice by post?
My e-Services support only E-invoicing.
My online invoice address starts with ‘FI’. Why does the service not accept it?
My e-Services only accept an EDI number that begins with ‘00’. IBAN addresses that begin with ‘FI’ cannot be used.
Where can I see whether my company has an E-invoice address?
Log in to My e-Services with the company credentials and go to the Organisation information tab. You can see the E-invoicing addresses for each location by clicking on the office name.
My online invoice address has changed. How do I edit it in the service?
You can edit your E-invoice address on the Organisation information tab in My e-Services.
I have already added the company’s E-invoice address to the vehicle tax invoicing agreement. Why is invoicing not possible in My e-Services?
These are two separate agreements. Two separate invoices are created for the vehicle tax and My e-Services transactions subject to a charge, and they cannot be combined. When you add an E-invoice address on the Organisation information tab, the invoicing only applies to My e-Services transactions.
How can I get an invoice that compiles all my company’s transactions?
Your organisation receives one consolidated invoice of all My e-Services transactions subject to a charge when a person authorised by the company adds an online invoice address for only one office. In that case, all the transactions in one invoicing period are added to one consolidated invoice sent to this office’s online invoice address. An invoice fee of EUR 10 is charged per invoice.
The invoice details the date of transaction, registration number, office name (if the organisation operates in multiple locations) and type of transaction for each transaction.
Can the transactions be sorted by location in the invoice?
Unfortunately, sorting by location is not possible.
Can I get a separate invoice for each office?
Yes. When a person authorised by the company adds E-invoice addresses to the desired offices, separate invoices are generated for each office. The user must select the invoiced office in connection with the transaction. The invoices can be sent either to the organisation’s joint online invoice address or multiple office-specific addresses. An invoice fee of EUR 10 is added to each invoice.
The invoices detail the date, registration number and type of transaction for each transaction.
The My e-Services user can only select an office with complete E-invoicing information for invoicing. The office cannot be changed later. An office without an E-invoice address cannot be selected. Instead, the user is directed to pay in their online bank or by credit card.
I am a normal My e-Services user. How do I know if the company receives one consolidated invoice or separate invoices for each office?
At the payment stage, if the system fills in the online invoice address information automatically, a person authorised by the company has added only one E-invoice address for the organisation. If you are requested to select an office for invoicing from a drop-down menu, separate invoice addresses have been added for the organisation’s offices.
My organisation uses office-specific invoicing, but I cannot find my office in the drop-down menu and select it. Why?
If a person authorised by the company has not added an E-invoice address to your office, the office is not eligible for invoicing. To select your office for invoicing, a person authorised by the company must add a joint or office-specific E-invoice address for your office.
The office information is not available in My e-Services if Traficom has not been notified of the office. Please contact to give the information of your office.
I want to disable invoicing. How do I do that?
A person authorised by the company can disable invoicing by deleting the E-invoice address for all offices on the Organisation information tab in My e-Services. If the company has multiple offices, the offices with an E-invoice address are easier to identify by starting any transaction subject to a charge. All offices with an E-invoice address are listed on the Invoicing information tab under Invoiced location.
Why is the invoicing information of watercraft and vehicles mixed in my organisation’s invoice?
My e-Services invoicing concerns all transactions subject to a charge in My e-Services. If your organisation has transactions related to both vehicles and watercraft from one calendar month, all these transactions are shown on the invoice.
I want to receive separate invoices for watercraft- and vehicle-related transactions. Is that possible?
Unfortunately, sorting by type of transaction is not possible at the moment.
I want to receive all my organisation’s transactions on the same invoice. For example, invoicing for the REKI invoicing agreement and vehicle tax. Is this possible?
Unfortunately, combining other invoicing agreements with My e-Services invoicing is not possible at the moment. My e-Services invoicing only applies to transactions in My e-Services.
How is the invoice fee determined?
An invoice fee is collected for every invoice. If the organisation receives only one consolidated invoice for one office, the organisation is charged only one invoice fee. If the organisation uses office-specific invoicing, a separate invoice fee is collected for each invoice. The invoice fee is determined in accordance with the Decree of the Ministry of Transport and Communications on transport-related services provided by the Finnish Transport and Communications Agency subject to a fee.
I added a change of ownership transaction that costs EUR 3.00 to the invoice in My e-Services, but now the total sum of the invoice is EUR 13.00. Why?
An invoice fee has been added to the cost of the transaction. The invoice fee is EUR 10 per invoice. All My e-Services transactions subject to a charge from one calendar month are added to one invoice.
I want to change the payment method for the change of ownership to avoid the invoice fee. What should I do?
A transaction accepted and verified by the user in My e-Services cannot be changed retroactively. To prevent invoicing in future, a company representative or a person authorised by the company should disable invoicing in My e-Services by deleting the company’s online invoice addresses on the Organisation information tab.
Why am I charged an invoice fee?
A company representative or a person authorised by the company has accepted the terms of use when they enabled invoicing in My e-Services. The terms of use include provisions on the invoice fee. Traficom’s transaction payments are based on the Act on Criteria for Charges Payable to the State (150/1992) and the Decree of the Ministry of Transport and Communications on transport-related services provided by the Finnish Transport and Communications Agency subject to a fee.
What transaction information does the invoice detail?
The invoice shows the following information for each transaction: type and date of transaction, registration number and, if applicable, location.
My organisation wants the invoice to show user information. Is this possible?
It is not possible to add user information to My e-Services invoices.
More than one of our offices have the same address, which is shown as a reference on the invoice. How can I distinguish which transaction belongs to which office?
After the type of transaction, the invoice shows a 9-digit office-specific client number. Use this number to find the office in Traficom’s Henki system.
Where can I check that all the transactions invoiced to my organisation are real and belong to our organisation?
If the contact person’s email address has been added on the Organisation information tab, a receipt of each My e-Services transaction subject to a charge is sent to this email address. It is also possible to save and print out transaction confirmations.
How do I know who in my organisation has made each transaction?
Traficom does not know who uses the service, because users use the company’s credentials to log in to the service.
I have lost the transaction confirmation receipts in my email and cannot verify the invoiced transactions. Is it possible to get the receipts retrospectively?
You can find all confirmation receipts from the past two years on the Own transactions tab in My e-Services.
I received an office-specific invoice but the invoice’s address field shows the name of the head office. Why?
All Traficom invoices have the name of the organisation’s head office and the address of the invoiced office in the address field. You can see the name and address of the invoiced office in the transaction details.
I have not received an invoice. What should I do?
Fill in the electronic or contact .
I believe there is an error in my invoice. What should I do?
Fill in the electronic carefully and Traficom will process it. If there has been a mistake in determining the payment, you may demand that the payment be corrected within six months.
Should I pay by the due date even if the invoice information is incorrect?
If you notice an error in your invoice, please fill in the electronic . You are not required to pay the invoice before Traficom has processed your case.
I chose an incorrect office for my organisation’s invoice. How can I correct the information?
A transaction accepted and verified by the user in My e-Services cannot be changed retroactively.
There was an error in my invoice (duplicate transactions). How long will it take to fix the transaction?
Please submit the electronic contact form. Traficom will process the complaint and contact you. You will receive a credit note and a new invoice.
When I enabled invoicing, I noticed that our company’s list of offices includes an office that no longer exists. How do I delete the office information?
Please contact Traficom’s customer service and request the removal of the office by email:
Our company’s list of offices includes an office with incorrect address information. How do I correct the information?
A person authorised by the company can edit office address information on the Organisation information tab in My e-Services. The address information of the company’s head unit’s business ID can only be edited at Traficom by retrieving the information from the Business Information System maintained by the Finnish Patent and Registration Office.
