Telephone and broadband
On these pages you will find user rights related to phone and broadband services, information on universal service providers and numbers assigned by Traficom.
Universal service providers
Latest news
New spam label for text messages will make it harder for scammers to impersonate trusted senders
, updated at 10:31From 2 November 2026, text messages sent using an unauthorised sender ID will either be labelled as spam or blocked. The change will make text message scams more difficult.
Measures to combat scam messages further strengthened – consumer vigilance still required
Identification of SMS senders will become stricter from 4 May 2026. The new requirements for sender identification will improve overall message security. Consumers should nevertheless remain aware of the risks and treat suspicious messages with caution.
Choppy calls or slow internet? Most issues can be resolved at home – watch Traficom’s new guidance videos
What should you do if your calls keep breaking up or your internet connection is slow? Traficom has published guidance videos to help improve coverage and connectivity at home.